🔒 Sportsbet Privacy Policy – How We Protect Your Data

When You Register

• Full name
• Date of birth
• Email address
• Mobile number
• Residential address
• Driver’s license number (for verification)

During Betting

• Bet history (all wagers placed)
• Winnings/losses
• Betting patterns & preferences
• Device info (IP address, browser type, OS)
• App usage data

Payment Information

• Bank account details (PayID)
• Credit/debit card last 4 digits (not full numbers)
• Deposit/withdrawal history
• Transaction amounts & dates

Important: Sportsbet NEVER stores full credit card numbers. Payment processing handled by PCI-DSS certified partners.

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Encryption

• 256-bit SSL: Same encryption as banks. All data encrypted in transit.
• At-rest encryption: Stored data encrypted on servers.
• No plain-text passwords: Passwords hashed with bcrypt (military-grade).

Access Controls

• Staff access limited to job requirements only
• Two-factor authentication for admin accounts
• All staff access logged & audited
• Employees sign confidentiality agreements

Security Certifications

• PCI DSS Level 1: Highest payment card security standard
• ISO 27001: International information security management
• eCOGRA certified: Third-party security audits quarterly

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Core Services

• Account management: Verify identity, manage deposits/withdrawals
• Bet processing: Record bets, calculate winnings, pay out
• Customer support: Answer questions, resolve disputes

Legal & Compliance

• Age verification: Confirm you’re 18+ (required by law)
• Anti-money laundering (AML): Detect suspicious activity per AUSTRAC
• Tax reporting: Report winnings 1000+ to ATO
• Responsible gambling: Enforce self-exclusion, deposit limits

Marketing (Your Choice)

• Promotional emails: Only if you opt-in
• SMS notifications: Only if you consent
• Personalized offers: Based on betting history (if allowed)
• Unsubscribe anytime: One click in Account settings

We never sell your data to third parties.

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Internal (Sportsbet Staff)

• Customer service team (support inquiries)
• Compliance team (legal requirements)
• Finance team (deposits/withdrawals)
• Fraud team (suspicious activity detection)

External (Trusted Partners Only)

• Payment processors: PayID, POLi, card networks (PCI-certified)
• Bank partners: CBA, Westpac (holding your funds)
• ID verification: RealMe (driver’s license validation)
• ATO: Only if winnings 1000+ (tax reporting)
• Law enforcement: Only with court order (legal requirement)

All partners sign data processing agreements. They cannot use your data for their own purposes.

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Right to Access

You can request all data Sportsbet holds about you. Email [email protected]. Response within 30 days.

Right to Correct

Wrong address on file? Log into Account settings > Edit profile. Or contact support to update.

Right to Delete

Request account closure + data deletion. Sportsbet keeps minimal data for 7 years (legal requirement). Non-essential data deleted within 30 days.

Right to Opt-Out

• Marketing emails: Unsubscribe link in email footer
• SMS promotions: Reply STOP to any SMS
• Personalized ads: Disable in browser settings

Right to Complain

Not satisfied? Escalate to Office of the Australian Information Commissioner (OAIC). Free, independent authority.

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Essential Cookies

• Login session tracking
• Bet slip persistence (don’t lose your bets)
• Security tokens (prevent hacking)

Cannot be disabled. App won’t work without them.

Analytics Cookies (Optional)

• Page visits, click tracking
• Feature usage (help us improve app)
• Error reporting (fix bugs faster)

You can disable in settings. Privacy popup on first visit.

Marketing Cookies (Blocked by Default)

• Retargeting ads (show ads on other sites)
• Third-party tracking

Not enabled unless you opt-in.

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